Certainly! Here’s a return policy to complement your shipping policy:
Return Policy
At Karin Designs, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we have a straightforward return policy to ensure your peace of mind.
1. Eligibility for Returns
You may be eligible for a return under the following conditions:
Damaged or Defective Products: If your product arrives damaged or with a manufacturing defect, please contact us immediately via WhatsApp or email, providing details of the issue along with your order number.
Incorrect Product: If you receive the wrong product due to an error on our part, please contact us to arrange a return or exchange.
2. Return Period
You must notify us of any issues with your order within 14 days of receiving it. Please inspect your order promptly upon delivery to ensure it meets your expectations.
3. Return Process
To initiate a return:
Contact us via WhatsApp or email with your order number and details of the issue. We will provide you with instructions on how to proceed.
If your return is approved, we will provide you with a return shipping label or arrange for the product to be picked up, depending on the nature of the issue.
4. Refund or Replacement
Once we receive your returned product and verify the issue, we will process your refund or replacement as follows:
Refund: If you choose a refund, the purchase price (including shipping costs, if applicable) will be credited back to the original payment method used for the purchase.
Replacement: If you prefer a replacement, we will promptly send you a new product that meets your specifications.
5. Return Conditions
Please ensure the following when returning a product:
The product must be in its original condition and packaging.
Any accessories, manuals, or other items included with the product must also be returned.
Make sure to securely package the product to prevent further damage during return shipping.
6. Return Costs
If the return is due to a damaged or defective product or an error on our part, we will cover the return shipping costs.
For other reasons, such as a change of mind, the customer may be responsible for return shipping costs.
7. Contact Us
For any return-related inquiries or to initiate a return, please contact our customer support team via WhatsApp or email. Be sure to include your order number and a description of the issue.
We strive to process returns as quickly as possible to ensure your satisfaction with our products and services. Thank you for choosing Karin Designs, and we appreciate your business!